Refund/Return Policy

Refunds and Returns and Exchanges - Please Read Carefully:

Damaged or Defective Merchandise:

Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects. If any item in your order is damaged in shipping, or if you find any significant manufacturing defects, please call Customer Service within 14 days of receipt of your order at 855-922-7277 to request return authorization. We cannot accept any returns without prior approval. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price. Returns requested after 14 days of receipt of an order will be considered on a case-by-case basis.

Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name and address to ensure a timely refund or exchange. UPS will come to pick up your return within 7 - 14 business days. If you are not at home or the package is not available when UPS arrives, they will attempt to pick up your package two more times.

 

What if I don't like it or it doesn't fit? 

Again, we encourage you to use care when ordering. However, we understand that sometimes things just don't work out. In this case, we will accept returns in saleable condition and refund your original purchase price. In every case, you must call us for return authorization - we cannot accept any returns without prior approval.

Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s). Include your full name and address to ensure a timely refund or exchange. Call us for the address to which you should send your return. Make sure to include the appropriate amount of insurance on the package. We cannot be responsible for returned items that are damaged in shipment.

If you have a question or comment, please call our support line at 855-922-7277 

© 2017 World Class Brass. All Rights Reserved. All prices USD.

Powered by Shopify / Theme by Conciergify